Skip to main content
Side panel
Frequently Asked Questions(FAQ)
Enter your search query
You are currently using guest access (
Log in
)
Home
Courses
DIGITAL INTERACTIVE CONTENT
AUTOMOBILE BRAKE SYSTEM
MNGAS601 - Perform Assay of Specimen
ELTMP302: Mobile Phone Hardware Repair
NITWI301: Wireless Network Indoor Installation
PADPM301: Paints Mixing
CAPMH301: Material and Hand Tools
TEACTHERS' GUIDES
COMPLEMENTARY MODULES L4
SCIENCES L3,4
PROFESSIONAL LANGUAGES L4
PLUMBING TECHNOLOGY L4
LAND SURVEY L4
INTERIOR DESIGN L4
OPEN E-BOOKS
MUSIC AND PERFORMING ARTS
SCIENCE BOOKS
LANGUAGES
WATER AND IRRIGATION
COMPUTER SYSTEMS AND ARCHITECTURE
SOFTWARE PROGRAMMING AND EMBEDDED SYSTEMS
Level 5 Manuals for Sciences
Dynamics and Wave Level 5
View all
Courses
DIGITAL INTERACTIVE CONTENT
AUTOMOBILE BRAKE SYSTEM
MNGAS601 - Perform Assay of Specimen
ELTMP302: Mobile Phone Hardware Repair
NITWI301: Wireless Network Indoor Installation
PADPM301: Paints Mixing
CAPMH301: Material and Hand Tools
TEACTHERS' GUIDES
COMPLEMENTARY MODULES L4
SCIENCES L3,4
PROFESSIONAL LANGUAGES L4
PLUMBING TECHNOLOGY L4
LAND SURVEY L4
INTERIOR DESIGN L4
OPEN E-BOOKS
MUSIC AND PERFORMING ARTS
SCIENCE BOOKS
LANGUAGES
WATER AND IRRIGATION
COMPUTER SYSTEMS AND ARCHITECTURE
SOFTWARE PROGRAMMING AND EMBEDDED SYSTEMS
Level 5 Manuals for Sciences
Dynamics and Wave Level 5
TORSP301: Selling Tourism Products and Services
Home
Courses
DIGITAL INTERACTIVE CONTENT
SELLING TOURISM PRODUCTS AND SERVICES
Learning Outcome 3: Provide Product Information and Advice
Indicative Content 3.4: Present the Information and Advice in an Appropriate Format and Style
Indicative Content 3.4: Present the Information and Advice in an Appropriate Format and Style
◄ Indicative Content 3.3: Ensure the Scope and Depth of the Information is Appropriate to Customer Needs
Jump to...
Jump to...
Announcements
Introduction and Key Definitions
Indicative Content 1.1: Identify Specific Customer Needs and Preferences, Including Cultural Needs and Expectations
Indicative Content 1.2: Identify Any Customer Requirements which, if Met, Would Breach Ethical and Legal Commitments
Indicative Content 1.3: Establish Rapport with the Customer to Promote Goodwill and Trust
Indicative Content 1.4: Disclose any Fees Determined by the Organization to Ensure Charges for Sales and Product Coordination Activities Are Clearly Understood by the Customer
Introduction - Video
Indicative Content 2.1: Undertake any Required Research to Source Information to Meet Specific Customer Needs
Indicative Content 2.2: Tailor Product Options to the Customer's Specific Needs
Indicative Content 2.3: Make any Product Suggestions According to the Current Business Promotional Focus and Any Preferred Product Arrangements Where Appropriate
Indicative Content 2.4: Make the Customers Aware of Additional Products and Options that May Enhance their Itinerary
Indicative Content 2.5: Provide all Options within the Appropriate or Agreed Time Frame
Indicative Content 2.6: Present all Options in a Format and Style most Appropriate to the Particular Customer and According to Standard Procedures
Indicative Content 3.1: Identify the Specific Product Information and Advice Needs of the Customer
Indicative Content 3.2: Provide Current and Accurate Product Information and Advice, Including Relevant Product Conditions, in a Timely Manner
Indicative Content 3.3: Ensure the Scope and Depth of the Information is Appropriate to Customer Needs
Indicative Content 3.5: Explain and Promote Product Features and Benefits to the Customer sure the Scope and Depth of the Information are Appropriate to Customer Needs
Indicative Content 3.6: Provide Additional Information to Address Customer Questions and Objections
Indicative Content 3.7: Select and Use Techniques at the Appropriate Time to Close the Sale with the Customer
Indicative Content 3.8: Identify and Act on Opportunities to Enhance the Quality of Service to Customers
Video - How To Sell A Product - Sell Anything To Anyone
Indicative Content 4.1: Make Follow-up on Contact with the Customer
Indicative Content 4.2: Provide any Required After-sales Service According to Standard Procedures
References
Indicative Content 3.5: Explain and Promote Product Features and Benefits to the Customer sure the Scope and Depth of the Information are Appropriate to Customer Needs ►
SELLING TOURISM PRODUCTS AND SERVICES
General
0. Introduction
Learning Outcome 1: Identify Customer Needs
Learning Outcome 2: Suggest Products to Meet Customer Needs
Learning Outcome 3: Provide Product Information and Advice
Learning Outcome 4: Follow-up on Sales Opportunities
Sources
Home
Calendar
Data retention summary
Get the mobile app
