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LEVEL FIVE (107)
TVET CERTIFICATE V IN MASONRY
TVET CERTIFICATE V IN WELDING
TVET CERTIFICATE V IN TOURISM
TVET CERTIFICATE V IN TELECOMMUNICATION
TVET CERTIFICATE V IN TAILORING
TVET CERTIFICATE V IN SOLAR ENERGY
E-Work Based Learning
Work-Based Learning and Industrial Attachment E-lesson (Level 3 and 5)
Blended Learning Training
Online Training for Blended Learning in TVET Institutions
SHORT COURSES
WOOD VALUE CHAIN
FORESTRY
TOURISM
FILM AND AUDIO VISUAL
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Courses
LEVEL FIVE (107)
TVET CERTIFICATE V IN MASONRY
TVET CERTIFICATE V IN WELDING
TVET CERTIFICATE V IN TOURISM
TVET CERTIFICATE V IN TELECOMMUNICATION
TVET CERTIFICATE V IN TAILORING
TVET CERTIFICATE V IN SOLAR ENERGY
E-Work Based Learning
Work-Based Learning and Industrial Attachment E-lesson (Level 3 and 5)
Blended Learning Training
Online Training for Blended Learning in TVET Institutions
SHORT COURSES
WOOD VALUE CHAIN
FORESTRY
TOURISM
FILM AND AUDIO VISUAL
TORSP301: Selling Tourism Products and Services
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DIGITAL INTERACTIVE CONTENT
SELLING TOURISM PRODUCTS AND SERVICES
Learning Outcome 3: Provide Product Information and Advice
Indicative Content 3.3: Ensure the Scope and Depth of the Information is Appropriate to Customer Needs
Indicative Content 3.3: Ensure the Scope and Depth of the Information is Appropriate to Customer Needs
◄ Indicative Content 3.2: Provide Current and Accurate Product Information and Advice, Including Relevant Product Conditions, in a Timely Manner
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Introduction and Key Definitions
Indicative Content 1.1: Identify Specific Customer Needs and Preferences, Including Cultural Needs and Expectations
Indicative Content 1.2: Identify Any Customer Requirements which, if Met, Would Breach Ethical and Legal Commitments
Indicative Content 1.3: Establish Rapport with the Customer to Promote Goodwill and Trust
Indicative Content 1.4: Disclose any Fees Determined by the Organization to Ensure Charges for Sales and Product Coordination Activities Are Clearly Understood by the Customer
Introduction - Video
Indicative Content 2.1: Undertake any Required Research to Source Information to Meet Specific Customer Needs
Indicative Content 2.2: Tailor Product Options to the Customer's Specific Needs
Indicative Content 2.3: Make any Product Suggestions According to the Current Business Promotional Focus and Any Preferred Product Arrangements Where Appropriate
Indicative Content 2.4: Make the Customers Aware of Additional Products and Options that May Enhance their Itinerary
Indicative Content 2.5: Provide all Options within the Appropriate or Agreed Time Frame
Indicative Content 2.6: Present all Options in a Format and Style most Appropriate to the Particular Customer and According to Standard Procedures
Indicative Content 3.1: Identify the Specific Product Information and Advice Needs of the Customer
Indicative Content 3.2: Provide Current and Accurate Product Information and Advice, Including Relevant Product Conditions, in a Timely Manner
Indicative Content 3.4: Present the Information and Advice in an Appropriate Format and Style
Indicative Content 3.5: Explain and Promote Product Features and Benefits to the Customer sure the Scope and Depth of the Information are Appropriate to Customer Needs
Indicative Content 3.6: Provide Additional Information to Address Customer Questions and Objections
Indicative Content 3.7: Select and Use Techniques at the Appropriate Time to Close the Sale with the Customer
Indicative Content 3.8: Identify and Act on Opportunities to Enhance the Quality of Service to Customers
Video - How To Sell A Product - Sell Anything To Anyone
Indicative Content 4.1: Make Follow-up on Contact with the Customer
Indicative Content 4.2: Provide any Required After-sales Service According to Standard Procedures
References
Indicative Content 3.4: Present the Information and Advice in an Appropriate Format and Style ►
SELLING TOURISM PRODUCTS AND SERVICES
General
0. Introduction
Learning Outcome 1: Identify Customer Needs
Learning Outcome 2: Suggest Products to Meet Customer Needs
Learning Outcome 3: Provide Product Information and Advice
Learning Outcome 4: Follow-up on Sales Opportunities
Sources
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