FOOGS501-GUEST SERVICES MANAGEMENT
Introduction
Guest services management for front office operations refers to the management of services
and amenities provided to guests in the front office area of a hospitality establishment. This
includes managing the reception area, managing guest inquiries, check-in and check-out
processes, handling reservations, managing room assignments, and coordinating with other
departments such as housekeeping, maintenance, and food and beverage. Effective guest
services management for front office operations requires a deep understanding of guest
needs and preferences, as well as the ability to deliver prompt, personalized, and attentive
service. The front office staff plays a critical role in creating a positive first impression for
guests, building brand loyalty, and generating revenue growth for the business.