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DIGITAL LIBRALY
BUKU library
MUSIC AND PERFORMING ARTS
SCIENCE BOOKS
LANGUAGES
WATER AND IRRIGATION
COMPUTER SYSTEMS AND ARCHITECTURE
CPD
Modern Workspace - Staff Training
Blended Learning Training
Online Training for Blended Learning in TVET Institutions
E-Work Based Learning
Work-Based Learning and Industrial Attachment E-lesson (Level 3 and 5)
Work Ready Now Audio Program L5
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DIGITAL INTERACTIVE CONTENT
Work Ready Now - Audio
WRNL5
WRN Level 5 Episodes
Episode 6: Providing excellent customer service
Episode 6: Providing excellent customer service
Click
L5 episode 6.mp3
link to view the file.
◄ Episode 5: Following proper health and safety guidelines at work and the importance of Personal Protection Equipment
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Episode 1: Planning for the future (setting and achieving goals and seeking advice and/or guidance)
Episode 2: Setting business goals and developing a plan
Episode 3: Considerations in identifying business ideas
Episode 4: Testing a business idea
Episode 5: Following proper health and safety guidelines at work and the importance of Personal Protection Equipment
Episode 7: Conducting tests of business ideas and finding capital for start-up costs
Episode 8: Marketing concepts
Episode 9: Marketing plan (6Ps of marketing plan)
Episode 10: Presenting a marketing plan to funders
Episode 11: Negotiation skills
Episode 12: Importance of separating one’s personal expenses from business expenses
Episode 13: Estimating income and expenses and predicting profit
Episode 14: Business plan development
Episode 15: The purpose of a business plan and how to present it to financial service providers
Episode 16: Determining staffing needs in a business
Episode 17: Hiring the right staff
Episode 18: Worker’s motivation at the workplace
Episode 19: Reinforcing communication between employer and employees for a better working environment
Episode 20: Measuring employees’ performance
Episode 21: The importance of recognizing and rewarding employees’ efforts.
Episode 22: Keeping workers at work
Episode 23: Professional ethics
Episode 24: Valuing human rights and following labour codes
Episode 25: Working in socially diverse environments
Episode 26: Considering cultural differences in verbal and nonverbal communication
Episode 27: Seeking assistance to improve performance
Episode 28: Resolving conflicts with upset/difficult customers
Episode 29: Recording business operations (monitoring a business)
Episode 30: Evaluating a business
Episode 7: Conducting tests of business ideas and finding capital for start-up costs ►
WRNL5
Introduction
WRN Level 5 Episodes
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