Skip to main content
Side panel
Frequently Asked Questions(FAQ)
Enter your search query
You are currently using guest access (
Log in
)
Home
Courses
MORE Video Tutorials
Animal Health
Crop Production
Domestic Electricity
Food Processing
DIGITAL LIBRALY
BUKU library
MUSIC AND PERFORMING ARTS
SCIENCE BOOKS
LANGUAGES
WATER AND IRRIGATION
COMPUTER SYSTEMS AND ARCHITECTURE
Blended Learning Training
Online Training for Blended Learning in TVET Institutions
TEATHER'S GUIDES L4
SCIENCES L3,4
PROFESSIONAL LANGUAGES L4
PLUMBING TECHNOLOGY L4
LAND SURVEY L4
INTERIOR DESIGN L4
CCMBO501_ BUSINESS ORGANIZATION
View all
Courses
MORE Video Tutorials
Animal Health
Crop Production
Domestic Electricity
Food Processing
DIGITAL LIBRALY
BUKU library
MUSIC AND PERFORMING ARTS
SCIENCE BOOKS
LANGUAGES
WATER AND IRRIGATION
COMPUTER SYSTEMS AND ARCHITECTURE
Blended Learning Training
Online Training for Blended Learning in TVET Institutions
TEATHER'S GUIDES L4
SCIENCES L3,4
PROFESSIONAL LANGUAGES L4
PLUMBING TECHNOLOGY L4
LAND SURVEY L4
INTERIOR DESIGN L4
CCMBO501_ BUSINESS ORGANIZATION
Work Ready Now Audio Program L5
Home
Courses
DIGITAL INTERACTIVE CONTENT
Work Ready Now - Audio
WRNL5
WRN Level 5 Episodes
Episode 28: Resolving conflicts with upset/difficult customers
Episode 28: Resolving conflicts with upset/difficult customers
Click
L5 episode 28.mp3
link to view the file.
◄ Episode 27: Seeking assistance to improve performance
Jump to...
Jump to...
Announcements
Episode 1: Planning for the future (setting and achieving goals and seeking advice and/or guidance)
Episode 2: Setting business goals and developing a plan
Episode 3: Considerations in identifying business ideas
Episode 4: Testing a business idea
Episode 5: Following proper health and safety guidelines at work and the importance of Personal Protection Equipment
Episode 6: Providing excellent customer service
Episode 7: Conducting tests of business ideas and finding capital for start-up costs
Episode 8: Marketing concepts
Episode 9: Marketing plan (6Ps of marketing plan)
Episode 10: Presenting a marketing plan to funders
Episode 11: Negotiation skills
Episode 12: Importance of separating one’s personal expenses from business expenses
Episode 13: Estimating income and expenses and predicting profit
Episode 14: Business plan development
Episode 15: The purpose of a business plan and how to present it to financial service providers
Episode 16: Determining staffing needs in a business
Episode 17: Hiring the right staff
Episode 18: Worker’s motivation at the workplace
Episode 19: Reinforcing communication between employer and employees for a better working environment
Episode 20: Measuring employees’ performance
Episode 21: The importance of recognizing and rewarding employees’ efforts.
Episode 22: Keeping workers at work
Episode 23: Professional ethics
Episode 24: Valuing human rights and following labour codes
Episode 25: Working in socially diverse environments
Episode 26: Considering cultural differences in verbal and nonverbal communication
Episode 27: Seeking assistance to improve performance
Episode 29: Recording business operations (monitoring a business)
Episode 30: Evaluating a business
Episode 29: Recording business operations (monitoring a business) ►
WRNL5
Introduction
WRN Level 5 Episodes
Copyright Information
Home
Calendar
Data retention summary
Get the mobile app
