Section outline

    • Students must
      Mark as done

      Overview

      Introduction

      This module describes the performance outcomes, skills, and knowledge required to sell tourism services and products proactively in a range of industry contexts. It requires the ability to provide quality customer service while identifying specific customer needs, suggesting a range of products to meet those needs, providing current and accurate product information, and closing the sale.

      ed

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      Learning Objectives

      By the end of this module, trainees will be able to:

      • Identify customer needs
      • Suggest products to meet customer needs
      • Provide product information and advice
      • Follow up on sales opportunities


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