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SELLING TOURISM PRODUCTS AND SERVICES
Learning Outcome 1: Identify Customer Needs
Learning Outcome 1: Identify Customer Needs
Section outline
Select activity Indicative Content 1.1: Identify Specific Customer Needs and Preferences, Including Cultural Needs and Expectations
Indicative Content 1.1: Identify Specific Customer Needs and Preferences, Including Cultural Needs and Expectations
Interactive Content
Completion
Students must
Mark as done
Select activity Indicative Content 1.2: Identify Any Customer Requirements which, if Met, Would Breach Ethical and Legal Commitments
Indicative Content 1.2: Identify Any Customer Requirements which, if Met, Would Breach Ethical and Legal Commitments
Interactive Content
Completion
Students must
Mark as done
Select activity Indicative Content 1.3: Establish Rapport with the Customer to Promote Goodwill and Trust
Indicative Content 1.3: Establish Rapport with the Customer to Promote Goodwill and Trust
Interactive Content
Completion
Students must
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Select activity Indicative Content 1.4: Disclose any Fees Determined by the Organization to Ensure Charges for Sales and Product Coordination Activities Are Clearly Understood by the Customer
Indicative Content 1.4: Disclose any Fees Determined by the Organization to Ensure Charges for Sales and Product Coordination Activities Are Clearly Understood by the Customer
Interactive Content
Completion
Students must
Mark as done