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        • AUTOBS001

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        • AUTER301

        • MISE EN PLACE

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        • Operating Theodolite

        • SELLING TOURISM PRODUCTS AND SERVICES

          • General

          • 0. Introduction

          • Learning Outcome 1: Identify Customer Needs

            • Interactive ContentIndicative Content 1.1: Identify Specific Customer...

            • Interactive ContentIndicative Content 1.2: Identify Any Customer Requ...

            • Interactive ContentIndicative Content 1.3: Establish Rapport with the...

            • Interactive ContentIndicative Content 1.4: Disclose any Fees Determin...

          • Learning Outcome 2: Suggest Products to Meet Custo...

          • Learning Outcome 3: Provide Product Information an...

          • Learning Outcome 4: Follow-up on Sales Opportunities

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      • RTB E-Learning - User Guide

  1. SELLING TOURISM PRODUCTS AND SERVICES
  2. Learning Outcome 1: Identify Customer Needs
  3. Indicative Content 1.3: Establish Rapport with the...

Indicative Content 1.3: Establish Rapport with the Customer to Promote Goodwill and Trust

Indicative Content 1.3: Establish Rapport with the Customer to Promote Goodwill and Trust

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