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Domestic Electricity
Domestic Electricity E-lesson: Installation of a Lighting System Controlled from Three Directions
Domestic Electricity E-lesson: Construction of External Lightning Protection Systems
Domestic Electricity E-lesson: Wiring, Connecting and Setting a Timer Switch
Domestic Electricity E-lesson: Installation of 3 Gang 2-Way Switch Based on Wiring Diagram
Domestic Electricity E-lesson: Connection of a Smoke Detector or Fire Alarm System
Domestic Electricity E-lesson: Installation of Power Socket Systems Based on the Wiring Diagram
E-Work Based Learning
Work-Based Learning and Industrial Attachment E-lesson (Level 3 and 5)
LEVEL THREE (132)
TVET CERTIFICATE III IN WELDING
TVET CERTIFICATE III IN Tourism
TVET CERTIFICATE III IN TAILORING
TVET CERTIFICATE III IN SOLAR ENERGY
TVET CERTIFICATE III IN PRODUCTION AND TECHNOLOGY
TVET CERTIFICATE III IN ROAD CONSTRUCTION
VIDEO RESOURCES
BUILDING CONSTRUCTION
PRODUCTION TECHNOLOGY
ROAD CONSTRUCTION
AUTOMOBILE
PLUMBING
PNEUMATICS & HYDRAULICS
View all
Courses
Domestic Electricity
Domestic Electricity E-lesson: Installation of a Lighting System Controlled from Three Directions
Domestic Electricity E-lesson: Construction of External Lightning Protection Systems
Domestic Electricity E-lesson: Wiring, Connecting and Setting a Timer Switch
Domestic Electricity E-lesson: Installation of 3 Gang 2-Way Switch Based on Wiring Diagram
Domestic Electricity E-lesson: Connection of a Smoke Detector or Fire Alarm System
Domestic Electricity E-lesson: Installation of Power Socket Systems Based on the Wiring Diagram
E-Work Based Learning
Work-Based Learning and Industrial Attachment E-lesson (Level 3 and 5)
LEVEL THREE (132)
TVET CERTIFICATE III IN WELDING
TVET CERTIFICATE III IN Tourism
TVET CERTIFICATE III IN TAILORING
TVET CERTIFICATE III IN SOLAR ENERGY
TVET CERTIFICATE III IN PRODUCTION AND TECHNOLOGY
TVET CERTIFICATE III IN ROAD CONSTRUCTION
VIDEO RESOURCES
BUILDING CONSTRUCTION
PRODUCTION TECHNOLOGY
ROAD CONSTRUCTION
AUTOMOBILE
PLUMBING
PNEUMATICS & HYDRAULICS
TORSP301: Selling Tourism Products and Services
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DIGITAL INTERACTIVE CONTENT
SELLING TOURISM PRODUCTS AND SERVICES
Learning Outcome 3: Provide Product Information and Advice
Video - How To Sell A Product - Sell Anything To Anyone
Video - How To Sell A Product - Sell Anything To Anyone
◄ Indicative Content 3.8: Identify and Act on Opportunities to Enhance the Quality of Service to Customers
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Introduction and Key Definitions
Indicative Content 1.1: Identify Specific Customer Needs and Preferences, Including Cultural Needs and Expectations
Indicative Content 1.2: Identify Any Customer Requirements which, if Met, Would Breach Ethical and Legal Commitments
Indicative Content 1.3: Establish Rapport with the Customer to Promote Goodwill and Trust
Indicative Content 1.4: Disclose any Fees Determined by the Organization to Ensure Charges for Sales and Product Coordination Activities Are Clearly Understood by the Customer
Introduction - Video
Indicative Content 2.1: Undertake any Required Research to Source Information to Meet Specific Customer Needs
Indicative Content 2.2: Tailor Product Options to the Customer's Specific Needs
Indicative Content 2.3: Make any Product Suggestions According to the Current Business Promotional Focus and Any Preferred Product Arrangements Where Appropriate
Indicative Content 2.4: Make the Customers Aware of Additional Products and Options that May Enhance their Itinerary
Indicative Content 2.5: Provide all Options within the Appropriate or Agreed Time Frame
Indicative Content 2.6: Present all Options in a Format and Style most Appropriate to the Particular Customer and According to Standard Procedures
Indicative Content 3.1: Identify the Specific Product Information and Advice Needs of the Customer
Indicative Content 3.2: Provide Current and Accurate Product Information and Advice, Including Relevant Product Conditions, in a Timely Manner
Indicative Content 3.3: Ensure the Scope and Depth of the Information is Appropriate to Customer Needs
Indicative Content 3.4: Present the Information and Advice in an Appropriate Format and Style
Indicative Content 3.5: Explain and Promote Product Features and Benefits to the Customer sure the Scope and Depth of the Information are Appropriate to Customer Needs
Indicative Content 3.6: Provide Additional Information to Address Customer Questions and Objections
Indicative Content 3.7: Select and Use Techniques at the Appropriate Time to Close the Sale with the Customer
Indicative Content 3.8: Identify and Act on Opportunities to Enhance the Quality of Service to Customers
Indicative Content 4.1: Make Follow-up on Contact with the Customer
Indicative Content 4.2: Provide any Required After-sales Service According to Standard Procedures
References
Indicative Content 4.1: Make Follow-up on Contact with the Customer ►
SELLING TOURISM PRODUCTS AND SERVICES
General
0. Introduction
Learning Outcome 1: Identify Customer Needs
Learning Outcome 2: Suggest Products to Meet Customer Needs
Learning Outcome 3: Provide Product Information and Advice
Learning Outcome 4: Follow-up on Sales Opportunities
Sources
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