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SELLING TOURISM PRODUCTS AND SERVICES
Learning Outcome 3: Provide Product Information an...
Learning Outcome 3: Provide Product Information and Advice
Section outline
Select activity Indicative Content 3.1: Identify the Specific Product Information and Advice Needs of the Customer
Indicative Content 3.1: Identify the Specific Product Information and Advice Needs of the Customer
Interactive Content
Completion
Students must
Mark as done
Select activity Indicative Content 3.2: Provide Current and Accurate Product Information and Advice, Including Relevant Product Conditions, in a Timely Manner
Indicative Content 3.2: Provide Current and Accurate Product Information and Advice, Including Relevant Product Conditions, in a Timely Manner
Interactive Content
Completion
Students must
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Select activity Indicative Content 3.3: Ensure the Scope and Depth of the Information is Appropriate to Customer Needs
Indicative Content 3.3: Ensure the Scope and Depth of the Information is Appropriate to Customer Needs
Interactive Content
Completion
Students must
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Select activity Indicative Content 3.4: Present the Information and Advice in an Appropriate Format and Style
Indicative Content 3.4: Present the Information and Advice in an Appropriate Format and Style
Interactive Content
Completion
Students must
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Select activity Indicative Content 3.5: Explain and Promote Product Features and Benefits to the Customer sure the Scope and Depth of the Information are Appropriate to Customer Needs
Indicative Content 3.5: Explain and Promote Product Features and Benefits to the Customer sure the Scope and Depth of the Information are Appropriate to Customer Needs
Interactive Content
Completion
Students must
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Select activity Indicative Content 3.6: Provide Additional Information to Address Customer Questions and Objections
Indicative Content 3.6: Provide Additional Information to Address Customer Questions and Objections
Interactive Content
Completion
Students must
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Select activity Indicative Content 3.7: Select and Use Techniques at the Appropriate Time to Close the Sale with the Customer
Indicative Content 3.7: Select and Use Techniques at the Appropriate Time to Close the Sale with the Customer
Interactive Content
Completion
Students must
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Select activity Indicative Content 3.8: Identify and Act on Opportunities to Enhance the Quality of Service to Customers
Indicative Content 3.8: Identify and Act on Opportunities to Enhance the Quality of Service to Customers
Interactive Content
Completion
Students must
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Select activity Video - How To Sell A Product - Sell Anything To Anyone
Video - How To Sell A Product - Sell Anything To Anyone
Interactive Content
Completion
Students must
Mark as done