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LEVEL THREE (132)
TVET CERTIFICATE III IN WELDING
TVET CERTIFICATE III IN Tourism
TVET CERTIFICATE III IN TAILORING
TVET CERTIFICATE III IN SOLAR ENERGY
TVET CERTIFICATE III IN PRODUCTION AND TECHNOLOGY
TVET CERTIFICATE III IN ROAD CONSTRUCTION
Trainer Manual
Tr_LEVEL2
LEVEL3
LEVEL4
LEVEL5
SHORT COURSES
WOOD VALUE CHAIN
FORESTRY
TOURISM
FILM AND AUDIO VISUAL
LEVEL FIVE (107)
TVET CERTIFICATE V IN MASONRY
TVET CERTIFICATE V IN WELDING
TVET CERTIFICATE V IN TOURISM
TVET CERTIFICATE V IN TELECOMMUNICATION
TVET CERTIFICATE V IN TAILORING
TVET CERTIFICATE V IN SOLAR ENERGY
View all
Courses
LEVEL THREE (132)
TVET CERTIFICATE III IN WELDING
TVET CERTIFICATE III IN Tourism
TVET CERTIFICATE III IN TAILORING
TVET CERTIFICATE III IN SOLAR ENERGY
TVET CERTIFICATE III IN PRODUCTION AND TECHNOLOGY
TVET CERTIFICATE III IN ROAD CONSTRUCTION
Trainer Manual
Tr_LEVEL2
LEVEL3
LEVEL4
LEVEL5
SHORT COURSES
WOOD VALUE CHAIN
FORESTRY
TOURISM
FILM AND AUDIO VISUAL
LEVEL FIVE (107)
TVET CERTIFICATE V IN MASONRY
TVET CERTIFICATE V IN WELDING
TVET CERTIFICATE V IN TOURISM
TVET CERTIFICATE V IN TELECOMMUNICATION
TVET CERTIFICATE V IN TAILORING
TVET CERTIFICATE V IN SOLAR ENERGY
TORSP301: Selling Tourism Products and Services
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Courses
DIGITAL INTERACTIVE CONTENT
SELLING TOURISM PRODUCTS AND SERVICES
Learning Outcome 3: Provide Product Information and Advice
Indicative Content 3.1: Identify the Specific Product Information and Advice Needs of the Customer
Indicative Content 3.1: Identify the Specific Product Information and Advice Needs of the Customer
◄ Indicative Content 2.6: Present all Options in a Format and Style most Appropriate to the Particular Customer and According to Standard Procedures
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Introduction and Key Definitions
Indicative Content 1.1: Identify Specific Customer Needs and Preferences, Including Cultural Needs and Expectations
Indicative Content 1.2: Identify Any Customer Requirements which, if Met, Would Breach Ethical and Legal Commitments
Indicative Content 1.3: Establish Rapport with the Customer to Promote Goodwill and Trust
Indicative Content 1.4: Disclose any Fees Determined by the Organization to Ensure Charges for Sales and Product Coordination Activities Are Clearly Understood by the Customer
Introduction - Video
Indicative Content 2.1: Undertake any Required Research to Source Information to Meet Specific Customer Needs
Indicative Content 2.2: Tailor Product Options to the Customer's Specific Needs
Indicative Content 2.3: Make any Product Suggestions According to the Current Business Promotional Focus and Any Preferred Product Arrangements Where Appropriate
Indicative Content 2.4: Make the Customers Aware of Additional Products and Options that May Enhance their Itinerary
Indicative Content 2.5: Provide all Options within the Appropriate or Agreed Time Frame
Indicative Content 2.6: Present all Options in a Format and Style most Appropriate to the Particular Customer and According to Standard Procedures
Indicative Content 3.2: Provide Current and Accurate Product Information and Advice, Including Relevant Product Conditions, in a Timely Manner
Indicative Content 3.3: Ensure the Scope and Depth of the Information is Appropriate to Customer Needs
Indicative Content 3.4: Present the Information and Advice in an Appropriate Format and Style
Indicative Content 3.5: Explain and Promote Product Features and Benefits to the Customer sure the Scope and Depth of the Information are Appropriate to Customer Needs
Indicative Content 3.6: Provide Additional Information to Address Customer Questions and Objections
Indicative Content 3.7: Select and Use Techniques at the Appropriate Time to Close the Sale with the Customer
Indicative Content 3.8: Identify and Act on Opportunities to Enhance the Quality of Service to Customers
Video - How To Sell A Product - Sell Anything To Anyone
Indicative Content 4.1: Make Follow-up on Contact with the Customer
Indicative Content 4.2: Provide any Required After-sales Service According to Standard Procedures
References
Indicative Content 3.2: Provide Current and Accurate Product Information and Advice, Including Relevant Product Conditions, in a Timely Manner ►
SELLING TOURISM PRODUCTS AND SERVICES
General
0. Introduction
Learning Outcome 1: Identify Customer Needs
Learning Outcome 2: Suggest Products to Meet Customer Needs
Learning Outcome 3: Provide Product Information and Advice
Learning Outcome 4: Follow-up on Sales Opportunities
Sources
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